Refund and Returns Policy

Refunds & Exchanges

Sues Shop do not refund for change of mind and do not sell on approval.

Phone 07 3398 5120 or email within 5 days of receipt of your order.

Returns & exchanges must comply with the following conditions:

  • Be within 5 days of receiving your order.
  • Have proof of purchase
  • Packaged Items – Must be unopened and in their original packaging
  • Clothing – Must have manufacturer’s tags intact and not be soiled, worn, or washed.
  • Shoes – Must be in original condition and not marked on soles

All returns and exchanges must be accompanied with a return authorization number, & original purchase receipt – There are No Returns On: tights, undergarments, socks and wigs (unless deemed faulty).  

All items are covered by a 14 day manufacturer’s warranty. If you wish to return a product for repair or replacement please contact us for further details prior to returning the item(s). Any item(s) returned without our authorisation or without our prior knowledge will not be accepted and you will be responsible for any return postage costs incurred.

Damaged & Faulty Goods 

Sues Shop reserves the right to assess a damaged product and choose to repair minor damage.
If damaged items need replacing we will exchange for another item of the same unless the item is unavailable, in which case you will be notified and given the option of another choice or refund. You will not be charged return freight.

Other reasons, such as wrong size/colour chosen

All sales are final and we regret we are unable to accept any products back for return once it has been processed, once it has been opened or used, unless the item is faulty. In this instance we reserve the right to replace the item with the same product or one of a similar specification if the original item is no longer available. 

In special, extreme or very unusual circumstances we may approve an item for return. Any items that are accepted for return,(other than those items that have been returned under warranty), are subject to a 20% restocking fee and the item must be received in as new condition and with all the original packaging and instructions intact, once an item has been handled or used it cannot be returned. Further costs may be incurred if the packaging is damaged or the item cannot be offered for sale as a new item. Any shipping costs incurred for the return of any product is not refundable. 

When returning an item please ensure it is well packed to prevent transit damage, and the items are insured against loss. We will not be held responsible for any returned items that are lost or damaged. If an item is lost you will need to seek compensation or lodge a claim directly from the shipping or postal company concerned. If required we will provide a copy of your invoice to help support your compensation claim. 

Returning non faulty items that had Free Shipping:

Shipping costs will be charged on items not deemed faulty that have been returned for credit. You will be credited for goods minus the shipping costs that we have been charged by Australia Post.