By using this site you are agreeing to the terms and conditions
All prices are in Australian dollars and include GST.
We reserve the right to change without notice, prices and typographical pricing and information errors.
Occasionally products may become unavailable, or are discontinued without notice, these situations are beyond our control and we take no responsibility for situations that arise due to this.
Colours shown on this website are representative only. All product colours are reproduced as accurately as possible, however colours may appear slightly different due to computer picture resolution and individual monitor settings.
Sues Shop takes no responsibility for variations that may occur in colour, fabric and braids used in products, product images are representative only.
Sues Shop uses Australia Post for all shipping and find they give a reliable service, once a parcel is shipped we are no longer in control of its delivery and take no further responsibility for its whereabouts. If you find a parcel hasn’t arrived when it should first try to track it with your tracking number at the Australia Post web site, or contact your local Australia Post office and let them know. If you don’t receive it within a reasonable time please contact us on 07 33985120 or email info@suesshop.com.au.
Please Note:
Website Business Days are: Monday, Tuesday, Wednesday, Thursday, and Friday. Non Business Days are: Saturday, Sunday and Public Holidays. Orders placed after 4pm will be regarded as the following business day. Sues Shop do not sell goods on approval and will not refund for change of mind.
Stock availability
- Sues Shop do not guarantee that all items ordered will be available and in stock, this is dependent on many variables.
- Occasionally some items may become unavailable through our suppliers.
- Customers will be notified within a reasonable time if any ordered products are temporary unavailable or sold out.
- Out of stock items will be backordered unless otherwise advised.
Urgent and ‘Close to date’ needed Orders
If an order is urgent it is best to phone us on 07 33985120 or email info@suesshop.com.au
Pickup
We offer the ability to Pickup your order at our store in Carina.
We will contact you either by phone or email as soon as your order is ready for pickup. Please refer to Stock Availability.
Shipping
Carrier
Postage is provided through Australia Post. Please note that all postage costs are calculated by Australia Post, and we have no control over prices.
Delivery outside Australia
We do post to countries outside of Australia. Please note that delivery times do not include time spent in customs if applicable and may be subject to delay due to causes outside of Australia Post control. Tracking is not available to all countries. Signature on delivery is not available in all countries.
Free Shipping
Sues Shop offers free shipping within Australia on orders over $150.00 (excludes PacknRoll bags), where possible these will be sent express post, though large and bulky orders will be sent regular post. If express post is required for a large and bulky order, please contact the office on 07 33985120 (additional charges may apply)
Charges
Postal charges are calculated according to the weight and parcel dimensions and are shown at the checkout. Shipping can be calculated from the cart page before proceeding to the checkout, prices for all postage options will be shown
Postage options (Australia Post eParcel)
REGULAR DELIVERY (Parcel Post): Delivery time is dependent on location. Parcels cannot be tracked online. Australia Post does not guarantee delivery times for regular deliveries, any times quoted will be approximate and can change due to varying circumstances.
EXPRESS POST: Express post is shipping only, this will not guarantee the same day despatch of orders unless prior arrangements have been made, all stock is available, and payment received. However if all items are available we will endeavour to ship the same day for orders placed before 5pm EST (business days only). You must be in an express post area for overnight delivery, other areas will be fastest possible delivery between these locations (next business day delivery cannot be guaranteed outside the Express Post Network). Parcels can be tracked online.
If you instruct us to leave an item unattended or authorise a shipment to be left without a signature (EG: If not home, leave at front door.) You accept sole responsibility for the safety, security and safe delivery of the item. Sues Shop and Australia Post will not be responsible for the loss, theft or damage to any shipment or individual items if they are authorised to be left unattended at a customer’s premises.
Delivery
- Please allow 2 to 10 days for the delivery of goods, some remote areas may take longer.
- Delivery time is dependent on location and stock availability.
- You will receive an email when your order has been shipped with a tracking number (if applicable to your chosen postage).
Please Note: Once in the hands of Australia Post, Sues Shop are no longer responsible for the delivery of your parcel, this in now the responsibility of Australia Post.
Postage charges for exchanged and returned items (unless deemed faulty) must be paid by the customer and are not free.
Returns & Exchanges
At Sue’s Shop, we adhere to the following refund and returns guidelines issues by the Queensland Office of Fair Trading.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
If you need to return an item purchased through our website:
– Please contact us 07 3398 5120 or email info@suesshop.com.au within 5 days of receipt of your order.
– Ensure that all items are unworn, unused, in original condition with all tags attached. All item(s) must be in their original packaging, including boxes, shoe bags, and any accessories.
– Provide proof of purchase
We do not provide refunds* – exchange or credit note only.
Please note that we do not allow returns on sale items, underwear, socks, tights, and wigs*
When returning an item please ensure it is well packed, and the items are insured against loss. We will not be held responsible for any returned items that are lost or damaged. If an item is lost you will need to seek compensation or lodge a claim directly from the shipping or postal company concerned. If required we will provide a copy of your invoice to help support your compensation claim.
*Exceptions apply to items deemed faulty.